Policies

Shipping & Returns

Shipping

Method	Delivery Time	Cost
Standard (AUS)	3–7 business days	$9.95 (free over $75)
Express (AUS)	1–3 business days	$14.95
International	Coming soon	–

Orders are dispatched within 1–2 business days. Once your order leaves us, you'll receive an email with your tracking number so you can follow its journey to you.

We use Australia Post and Sendle for domestic deliveries. All packages are carefully wrapped to protect your products in transit.

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Returns & Refunds

We want you to love every Spa Drift product. If something isn't right, here's how we handle it:

Damaged or incorrect orders

If your order arrives damaged, or if you receive the wrong item, please contact us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — your choice.

Change of mind

We accept returns on unopened, unused products in original packaging within 14 days of delivery. Return shipping is at the customer's cost. Once we receive the item in good condition, we'll issue a store credit or refund.

What we can't return

• Products that have been opened or used
• Digital wellness vouchers (once delivered by email)
• Sale or discounted items
• Custom or personalised orders

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